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Versa not turning on

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‎01-23-2020 19:56

‎01-23-2020 19:56

Help! Please. I factory reset my Fitbit versa and now it won’t turn on at all.  I have tried everything.  Right after the factory reset it just went black.

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‎01-24-2020 10:56

‎01-24-2020 10:56

Welcome to the Fitbit Community, @Boymom20.

 

I appreciate your participation in the Forums and sharing that your Fitbit Versa is not turning on after doing a factory reset. Thank you for your troubleshooting efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

 

I'll be around if you need further assistance.

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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