Versa Lite Screen stopped working

[Kalliej]

I got a Versa Lite for Christmas this year and recently the screen has stopped working. I've tried shutting ut down and restarting very many times, I've tried letting it die completely then charging it, I tried the new software update and I'm out if things to try. Theres no damage to it, nothing happened and I'm not sure what to do.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kalliej. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your Fitbit Versa Lite screen stopped working. Thank you for your efforts to resolve it and providing the additional details, I am here to help. 

I could see that you got in touch with our Support team about this previously, but it seems that you continue experiencing difficulty. Since you've tried already to restart your watch, I recommend switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Looking forward to hearing back from you.

[Kalliej]

I tried switching the clock face as well.

[LiliyaFitbit]

Hi @Kalliej, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Maitry]

I am facing the same problem with my versa lite i have also tried it all but nothing is working out.

Even my versa lite is restarting on its own.

When i try to restart my versa lite it shows wrong time than i have to synchronise it with app even after that i am not able to operate my versa lite.

I am facing this problem after last versa lite watch update.

I have updated my Fitbit app as well but nothing is working out.

I have emailed my problem as well but I didn’t get any reply.

kindly look after this problem ASAP.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Maitry.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Fitbit Versa Lite. I totally understand how you are feeling and appreciate your troubleshooting efforts and the additional details. I could see that our Support team got in touch with you. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

I'll be around if you have any questions.

[Maitry]

Hey

They have emailed me to do some steps

I have done it 

They told me to do factory restore and i have done all of it but still there is some problem.

Yesterday when i have done it my versa lite was working good but till yesterday night i was facing same problem again

Try to fix this problem once in for all

[SandraD630]

My Fitbit screen stopped working also. I have tried all recommendations and it still does not work. 

[Maitry]

Is it all happening after last update??

[SandraD630]

I’m not sure. It just stopped working. What can I do?

[Maitry]

I am not sure i can help you properly because i am facing same problem 

I am waiting for reply of Fitbit team

[RozSweeney]

My Versa Lite stopped working yesterday.  It seems from all the comments I've read that this is a widespread problem.  What are we, the consumers, to do about this?  I've had my Versa Lite since August, and I am not going to buy another one since I've had this one for such a short time.   Any advice from Fitbit?

[LiliyaFitbit]

Welcome to the Fitbit Community, @SandraD630 @RozSweeney. Thank you for your reply, @Maitry. I am sorry for the delayed response.

@Maitry thank you for the update. I appreciate your efforts and recommend to continue working with our Support team since they have already all the details and special tools to continue assisting you. 

@SandraD630 I am sorry to hear your watch stopped working. Thanks for trying to resolve this and I am here to help. I would like to confirm if you've followed the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? Do you see the Fitbit logo when doing a restart?

@RozSweeney thank you for joining the thread and sharing that you're experiencing the same issue. 

I totally understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. I recommend following the instructions from this help article: Why isn't my Fitbit device's battery charging? Please also try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Looking forward to hearing back from you.

[Pankajr1986]

Hi,

I am also facing the same problem.

My versa screen has suddenly stopped working and showing black screen. I have too tried all the steps shared in the thread but no luck.

So can we have proper resolution on this?

[Maitry]

I am not using any third party clock face.

Now i am tired of restating my watch again and again 

If i wanna use my watch i have to restart it and sync with mobile app but even after that I am not sure that i can use my watch

I have to do it hundreds of time.

still problem is there.

Please look for any permanent solution for this problem ASAP.

[RozSweeney]

Thank you for trying to help. My device is 100% charged, according to the app, so that is not the problem.  I tried restarting it twice, but that did not work.  I have no idea how to even install a third party clock face, so that is not the problem.  The device is just dead.  

[Pink230art23]

Mine is doing the same. Can’t turn the alarm in the morning by tapping it or stopping my exercise. Turns itself off and on and the battery life is a day or 2. I’ve turned it on and off. Synced it but nothing.... 

[Dabber58]

I am also having the same problem the Versa Lite seems to sync but I have no screen and the battery life is 24 hours or less.  I have contacted customer support on Twitter and gotten the same questions on how to fix it through email.  It's been over 2 weeks

[Pearlgirl100]

My Versa also quit working and won’t turn on. I noticed it acting weird by not keeping a charge and slow response. I also noticed a bunch of new apps I did not add. I can’t get it to turn on. 

[MarreFitbit]

Hello there @Pankajr1986 and @RozSweeney, thanks for letting us know the outcome of the steps recommended. We created a case for you and someone will respond as soon as possible. Due to recent events affecting our operations, we may need more than 7 business days to respond.

Hey @Maitry, thanks for getting back and for the details shared. As mentioned above, since you already have an open case with our team, we'd suggest to keep your conversation with them as they know what's the next step to try after everything you have done. The last email we sent was on May 14th, but we haven't heard back from you yet. If you haven't done so yet, check your inbox or Spam folder, the email was sent to the same email address you're using for the Community Forums.

Hi @Pink230art23, welcome to the Community Forums. I'm sorry to hear that your Versa Lite's screen  isn't working. I appreciate you've taken the time to restart it as recommended here, I'd also like to confirm that you did change the clock face as described in this help article: How do I change the clock face on my Fitbit device?. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Hello @Dabber58, welcome on board. I'm sorry to hear that the display of your Versa Lite has stopped working. I appreciate your time while performing the restart recommended and your feedback towards our Twitter support. In order for us to move forward and considering other options for this issue, we need to make sure all troubleshooting steps have been covered, that's a reason why both in Twitter and customer support have advised you to do a restart as a first step.

We also apologize for the late response to the last email you have sent on May 13th. As mentioned above, we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account someone will contact you as soon as they can. 

I'll be around if you have any questions present.