Versa Lite Screen stopped working

[Kalliej]

I got a Versa Lite for Christmas this year and recently the screen has stopped working. I've tried shutting ut down and restarting very many times, I've tried letting it die completely then charging it, I tried the new software update and I'm out if things to try. Theres no damage to it, nothing happened and I'm not sure what to do.

[Pink230art23]

Changed the clock- always select Fitbit ones. No change in fact I think it’s worse 

[MarreFitbit]

Hello @Pink230art23, thanks for getting back and confirming the steps you've done. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance as soon as possible. Note that due to recent events affecting our operations, we may need more than 7 business days to respond. Please keep a lookout in your inbox to the email address associated with this account. 

I'll be around if there's anything else I may do for you in the meantime. 

[Dabber58]

I am ready to go out and buy a different fitness watch altogether. I can’t believe that each time I reply it’s another 7 or more days.

Sent from my iPad

[JuanJoFitbit]

Hi @Dabber58, we totally understand how you feel about the response time due to the recent events. We appreciate your feedback since this help us to keep improving.

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll also be around if any question arises.