Versa Lite Smart Wake Nonexistent

[AshleyH406]

I just received my Versa Lite 2 days ago. Upon setup it updated, however my alarm does not show thebsmart wake option and the user manual and photos show it right below the time and right above the days of the week. Any idea on how to fix this? It's one of the main reasons I bought the watch.

[SilviaFitbit]

@AshleyH406 Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that you just received your Versa Lite. Your watch should show you the smart wake, I would like you to double check that you have the latest firmware version which is 38.70.7.14. If you have it, please confirm you're doing this procedure to set an alarm and activating the smart wake. 

I'll be around if you have any additional questions. 

[Aplysia]

I've updated my Versa Lite today in the morning and tracker shows 38.33.1.30 in Settings-->About-->Version

[SilviaFitbit]

@Aplysia Welcome to the Community. Thanks for the details mentioned. 

The latest firmware version for Versa Lite is 38.70.7.14. If you haven't received the latest firmware version, please make sure to keep your app up to date and sync your Versa Lite at least once or twice a day. 

I'll be around if you have any additional questions. 

[Smflanders]

I just received a replacement Versa lite because my old screen stopped working and I’m not getting the option for updates. I don’t have the smart wake or the quick reference updates. How can I force an update?

[jacxxx]

I have exactly the same issue. I have received a replacement yesterday for the one purchased at Xmas and when I contacted 'customer support' they said i need to wait for update but can't tell me when it will be. 

[jacxxx]

 @SilviaFitbit My watch and phone are on constant sync but I'm having real problems. I bought my versa lite at Christmas and have already had it replaced once. Any idea when the update will come to me? I had smart wake but now don't have it. I contacted customer service and they were not at all helpful. Told me they had no idea how long it would take before I got it. I am on my second versa lite in 8 weeks. The first wouldn't update and the second doesn't do the things that I purchased it for??

[SilviaFitbit]

@Smflanders and @jacxxx Thanks for getting back. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions. 

[jacxxx]

This appears to have resolved as it has now updated

[SilviaFitbit]

@jacxxx Thanks for getting back. I'm glad to hear that this has been resolved. 

Catch you later. 

[vrp56]

I have been using my fitbit versa lite for 2 days and it downloaded an "old update" I guess. I went to set my smart wake alarm and it flashed to smart wake and then disappeared to only show a regular alarm.

It shows the firmware is version 38.33.1.30. When will I get the update? Smart wake was one of the reasons I bought the watch...

I always have had all day sync on all of my fitbits so do I need to uninstall the app on my phone and reinstall?

[SilviaFitbit]

@vrp56 Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that the firmware version you received was 38.33.1.30. I appreciate that you reach out to us regarding this issue. 

The latest firmware version for Versa Lite is 38.70.7.14. In this case, I would like you to set up your Fitbit Versa Lite as a new device in the same account that you just set it up and check if you get the latest firmware version. 

I'll be around if you have any additional questions. 

[AllisonS122]

I'm having a similar issue. I just received my Versa Lite today and have set it up. The version running on my device is 38.33.1.30. I've already removed it from my Fitbit app and set it up again, and I haven't seen an update on the device version. My app is up to date and I have all day sync turned on. 

[bewegli]

i have the exact same problem too. i got my versa 1 on tuesday and did all updates (on the clock and in the app on my iphone x)

auto sync is turned on. the firmware version shows 32.33.1.30 instead, and the smart wake is nonexistent. furthermore there are a few apps i can‘t install because ‚i have to download the actual version of the firmware or the app to install the app‘ but there isn‘t a download either.  how can i fix these problems? 

[Kris117]

I tried to complete this step as you described, but it keeps giving me the same version 38.33.1.30 every time I try to re add the device as a replacement. I’m not sure if I need to reset the device to factory settings or that Fitbit just needs to fix the bug on the app. Please contact me with information. This is very frustrating .

[SilviaFitbit]

@AllisonS122 @bewegli and @Kris117 Welcome to the Community. Sorry for the delayed reply. 

I appreciate the details mentioned and the troubleshooting tried.

It seems that when you posted you just received your Versa, this could be the reason why you hadn't received the firmware update.If you haven't received it yet, I would recommend to would make sure your Fitbit app is up to date, you have it running in the background and that you have all day sync turned on in your app. 

Keep me posted. I'll be around if you have any additional questions. 

[SunsetRunner]

Hi, 

I'm having the same issue with not having the Smart Wake option. I just received my Versa Lite today to replace my Versa, and it seems to be running with firmware version 38.33.1.30. I've deleted and readded it, and there isn't an option to update it manaully. Can I force an update somehow?

[SilviaFitbit]

@SunsetRunner Welcome to the Community. Sorry for the delayed reply. 

It's great to hear that you received Versa Lite to replace your Versa. Thanks for the details mentioned. 

It's not possible to force an update, you will need to wait until you receive it and you're able to update your Versa Lite. It's normal that you haven't received it, it can take some days until you receive the latest firmware version, please keep your app updated and make sure your it's running on the background. 

I'll be around if you have any additional questions. 

[catlover10]

Hi. I just received my Versa Lite today and cannot find the smart wake option. I’ve checked the version and it’s 38.33.1.30. I gather it should be 38.70.7.14

i have removed it from the app and set it up again, but the firmware version hasnt changed

please can you help

[Mainey]

Hi, I've had my Versa lite since Tuesday (3 days now) I also have this issue and have completed all the suggested trouble shooting to fix the issue. I assume the issue is in the fact that the app keeps 'installing' the incorrect firmware and as we can not force an update to get the correct one, what are we to do?

This is my first fitbit and I've already has 2 issues this one and it will not register my sleep at all, I've been through all the trouble shooting for this issue as well and tonight will tell the story as to whether or not I've managed to resolve the issue.