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Versa Lite Update Issue

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‎10-26-2019 16:59

‎10-26-2019 16:59

I've been having sync issues for the entire month now, today I was excited there was an update to hopefully fix the issue. 

I've been trying to update my versa for 3-4 hours now and it is stuck on the update screen with 1/3 of the screen loaded. I have uninstalled/reinstalled the Fitbit app, forgotten the device in my bluetooth settings, restarted my phone, factory reset my versa and it's still stuck on this screen no matter what. 

 

I'm very frustrated I can't use my watch at all.

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9 REPLIES 9

‎10-26-2019 17:31

‎10-26-2019 17:31

I am having the same issues! I did a factory reset and now my watch is stuck on the screen with the Fitbit logo.

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‎10-26-2019 18:58

‎10-26-2019 18:58

Same here! They even sent me a new one and it won't pair either. I'm about done!

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‎10-26-2019 19:29 - edited ‎10-26-2019 19:55

‎10-26-2019 19:29 - edited ‎10-26-2019 19:55

Apologies for my copy & paste advice, but try setting up your Versa Lite from within the W10 app. You'll need a PC with Bluetooth, but once you've got your watch up and running it should sync with your phone.

Be aware that your watch can only communicate with one device at a time, so make sure any competing Bluetooth devices are either off or out of range.

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‎10-26-2019 19:51

In response to SunriseRun427

‎10-26-2019 19:51

I did that, but it doesn't even give the lite as an option to set up

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‎10-26-2019 20:00

In response to SunsetRunner

‎10-26-2019 20:00

If you've reset/restarted the watch and its still not appearing when you try to set it up from the W10 app, I guess the best thing to do is exchange it. I would contact support (again?), explain the problem, and then consider my options.

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‎10-26-2019 20:13

In response to SunriseRun427

‎10-26-2019 20:13

They actually sent me a new one last week... still having the same problem. When I plug the charger in my laptop, it installs the driver, then says its unavailable. I'm so beyond frustrated at this point. I even switched to a new phone with no avail.. crazy, it worked, then it didn't

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‎10-26-2019 20:16

In response to SunsetRunner

‎10-26-2019 20:16

Or the fact that the phone app has the lite as an option to set up, but not the laptop

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‎10-26-2019 20:18

In response to SunsetRunner

‎10-26-2019 20:18

Perhaps you got unluck with the new watch? See what Support have to say.

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‎10-27-2019 07:32

In response to SunriseRun427

‎10-27-2019 07:32

They don't say anything since they can't see it on my account, because i can't set it up 🤷🏻

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