Quick background info: A few months ago (back in early November I think), I started to have problems with my Versa Lite. I attempted to factory reset my watch, but that was a mistake because for two weeks it would not finish the first initial update. At that time the watch would stop updating because it would say sync error. So after two weeks, I gave up and bought a Samsung watch.
This weekend, I began trying to get the watch working again. Same problem persists but with one major difference from last time. My watch can sync to my phone, or laptop, or PC when updating, however after 5+ hours of updating (just for one update) it reaches between 85-95% done it. Once this happens, it resets for no reason. This time it doesn't stop updating because it couldn't sync, it fails and loses progress.
Here is the list of everything I can 100% remember attempting to do to update my watch: (Everything on this list I have attempted with my phone, laptop, and PC. All at once, and separate.)
- Restarting phone, or other devices.
- My laptop and PC have even been factory reset and it still wouldn't work.
- Turning on and off BT
- Reinstalling the Fitbit app
- Turning the watch on and off (many many times but not during an update obviously)
- Contacting support which lead to me trying USB recovery by turning it on in the Fitbit app in windows 10 (which did absolutely nothing. I tried looking what is supposed to happen and couldn't find anything, so this option was deemed useless from the start)
- Restarting my internet (even tried using school internet in between classes)
- Deleting watch off BT history and trying again.
- Forgetting watch on the Fitbit App and trying again.
Only screens I currently see:
- Black screen w/ white Fitbit symbol
- Once I attempt to update it's the usual blue bar showing update %
Note: My watch itself is unusable.
Phone: Samsung Galaxy Note 9 (Model: SM-N960U)
I am pretty sure my watch is out of warranty (I think). After I bought a new watch I downloaded my Fitbit account data and then deleted my Fitbit account assuming I'll never be coming back.
Last Note: I have most likely already attempted what you're going to suggest me trying, I just haven't listed it. I've spent (literally) over 100 hours total of research and waiting. Most likely 10-15 hours of doing research on everything and the rest was waiting for each attempt to update the watch and nothing has worked so far. I am still open to suggestions. This post is my last resort. Hopefully somebody can give me something useful that will help me.
