help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite - White display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-28-2020 02:11 - last edited on ‎09-30-2020 17:01 by Fitbit Moderator

‎09-28-2020 02:11 - last edited on ‎09-30-2020 17:01 by Fitbit Moderator

Hello,
Last Saturday the screen of my Versa Lite (that was going perfectly), blinking,

and suddenly it turned WHITE / with some vibration).
I reset the fitbit several times (pushing the button over 10 seconds.

The fitbit had enough battery (over 80%). I was synchronized on the mobile.

As I looked at forums I changed the clock face to the original one.

I recharged it for more than an hour (that's what it said in the USA forum). And nothing.
I have restarted it. And nothing. Follow the white screen I continued synchronized.
now no longer because I detached it of the bluetooth and I cannot link it.
I cannot see the code "that appears in the screen" (it is white)fitbit_00.jpg


Is there any trick for this? May you help me?

Thanks in advance.

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-30-2020 16:53

‎09-30-2020 16:53

Hi @JAMESRAZ, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the picture that was attached into your post, your effort trying some troubleshooting steps before posting over here is also appreciated. I was informed by our Customer Support team that they received your email regarding this situation, therefore, my best advice for you at this moment will be to keep an eye on your email inbox because they'll be in touch with you to get you back on track as soon as possible.

 

I'll be around if you need anything else. Your patience is appreciated. 

Best Answer
0 Votes