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Versa Lite battery draining and screen issues

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‎07-28-2020 11:05 - last edited on ‎12-23-2020 06:07 by Fitbit Moderator

‎07-28-2020 11:05 - last edited on ‎12-23-2020 06:07 by Fitbit Moderator

I have had my Versa Lite for only 6 months and it quit working completely. For the past 3 days, the battery starting draining after a couple of hours. Afterwards, the screen stopped working. Now it isn't coming on at all. This is infuriating! From the posts that I have read, it seems that I am not the only one who is having this issue. Apparently, these trackers are defective. If these issues are not rectified, I will have to buy another tracker from one of your competitors.

 

Moderator Edit: Clarified subject

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‎07-29-2020 16:10

‎07-29-2020 16:10

Hi @Ladytlw, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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5 REPLIES 5

‎07-29-2020 16:10

‎07-29-2020 16:10

Hi @Ladytlw, welcome to the Community Forums!

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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0 Votes

‎08-04-2020 10:50

In response to RicardoFitbit

‎08-04-2020 10:50

Thank you for replying to my complaint. My tracker is completely dead. None of your suggestions worked. I want my tracker replaced. 

 

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‎08-04-2020 21:43

In response to Ladytlw

‎08-04-2020 21:43

Your reply is appreciated @Ladytlw.

 

Because the steps from my previous post didn't fix your issue, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎08-28-2020 05:06

In response to RicardoFitbit

‎08-28-2020 05:06

Hello Ricardo,

 

I have been experience multiple issues with my Fitbit Versa(not collecting heart rate, battery drainage, incorrect step counts) so I completed a factory reset to see if these issues would be resolved. After completing the reset it looked like everything was back to normal but the heart rate was completely wrong. This morning however my Fitbit is completely dead! I followed the suggestions indicated in this thread but not changes to the product. I have not even had the product for 1 year yet. Can you please advise what next steps will be? 

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‎12-22-2020 09:56

In response to RicardoFitbit

‎12-22-2020 09:56

Hi, Ricardo. I am having the same issue. I have followed the reset instructions and the HR monitor does not work. There are no lights. What is he next step?

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