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Versa Lite - battery level gets stuck

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‎01-30-2020 23:45 - last edited on ‎01-31-2020 09:57 by

‎01-30-2020 23:45 - last edited on ‎01-31-2020 09:57 by

Hi there,

 

I have Versa lite about 6 weeks now. It all look to works well apart of the battery level. Since I have the watch it just got stuck to different % and won’t change until I restart the watch. It could got frozen on 98%, 35%, 16%, any really.. I was reading that after second full charge that should be resolved but it hasn’t happened. I have tried about 10 different clock faces and still the same. Any ideas? Thank you.

 

 

Moderator edit: subject for clarity

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‎01-31-2020 11:26 - edited ‎02-16-2020 11:35

‎01-31-2020 11:26 - edited ‎02-16-2020 11:35

Welcome to the Fitbit Community, @Viks123. 

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite battery. I appreciate your troubleshooting efforts and recommend doing the following:

 

  1. Switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?
  2. Please confirm the steps you've tried to restart your device: How do I restart my Fitbit device?
  3. Some users reported to resolve the issue by letting the watch completely die while using it, then charge for several hours from a completely dead battery. 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-14-2020 23:46

In response to LiliyaFitbit

‎02-14-2020 23:46

Hey,
Thank you for your help.

I am following the instructions to restart my watch as Ive done it before.

There were one face which the battery percentage was changing with. However
with 99% of the rest free faces it won’t change unless restarted.

Actually once I left the battery die I have changed the watch with that
which I presume it it working with. And then charged it again without
letting the battery to drain completely and changed the watch face and it
isn’t changing.

Thanks,
Viktoria
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‎02-16-2020 11:31

In response to Viks123

‎02-16-2020 11:31

Hi @Viks123, thank you for your reply. I am sorry for the delayed response. 

 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 


I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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