Versa Lite black screen

[Rdracro6]

My versa lite 2 was flickering. Then had white lines.  Is now totally black.  It is syncing and vibrates. O tried long re start and changed my clock. 

Moderator edit: subject for clarity 

[Marcy2]

Hi,

I had a problem last night with my versa lite. The main screen was black, it wouldn't sync, and I could see icons such as settings, alarms, etc., but they wouldn't open. Have you tried turning your versa lite 2 off? Since I couldn't power off through settings, I shut it off by pressing the left side button for 10 secs. After it's off, it should turn back on by itself and resume normalcy within a minute or so. That's what worked for me, so I hope it helps you too. Good luck! 👍

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rdracro6 @Marcy2.

@Rdracro6 I am sorry to hear your Versa Lite won't turn on. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Marcy2 Thank you for sharing your experience and solution. I appreciate your time and efforts to help other users!

Let me know if you have any questions.

[Lanshark63]

I'm having the same problem.  Screen went blank today but still syncing and otherwise working fine.  Help! 

[Lanshark63]

I'm having the same problem. I've tried manually turning it off and back on but still get a blank kind of lit screen. 

[Cgarvie]

I am having the same problem with my versa 2 it was working fine i updated my time format on my account and now its not turning on. I went through all the trouble shooting it is like the battery is dead but I was at 75% before. Help 

[Rdracro6]

Nothing helped. I had to order a replacement.  Hope you have better luck. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lanshark63 @Cgarvie. Thank you for your reply, @Rdracro6.

@Rdracro6 I am glad to hear that our Support team took care of your case and you were sent a replacement. Thank you for posting the update here.

@Lanshark63 Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend trying to change a clock face: How do I change the clock face on my Fitbit device? 

@Cgarvie I appreciate the details of the issue with your Versa 2. Thanks for trying to resolve this, I recommend confirming the troubleshooting instructions at Why isn't my Fitbit device's battery charging? Have you also tried changing a clock face on your watch?

Looking forward to hearing back from you.

[Lanshark63]

I tried changing clock faces but that didn't help.  Now it won't sync.  Not sure what else to do.  

[Temi91]

Mine versa lite is having the same issue.

Its syncing and vibrating but the screen is blank.

I tired to change the clock face but it says watch not connected.

[Temi91]

It says ensure watch is near and switched on... I have confirmed this has it flashes when I press the power button.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Temi91. Thank you for your reply, @Lanshark63.

I appreciate your efforts to resolve the issue with your devices. Thank you for the details shared. I recommend making sure your devices are updated to the latest version and following the troubleshooting instructions at Why can't I update my Fitbit device?

Let me know how it goes. 

[Lanshark63]

I did all the same exact things and nothing helped or changed. Now it won't sync or do anything, and I can't get it to update either. 

[Lanshark63]

nothing helped. I have followed all the suggestions, and it won't update or sync and the screen is still not working either. 

[LiliyaFitbit]

Thank you for your reply, @Lanshark63.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Temi91]

Hello

It didnt work, and when I connected it to the laptop, it started to go hot.

The screen is not flickering anymore neither is it vibrating.

[LiliyaFitbit]

Thank you for your reply, @Temi91.

I appreciate your efforts and the additional details. I went ahead and created a case for you, someone from our Support team will reach out soon.

I'll be around if you have any questions.