help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite won't sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2020 04:41 - last edited on ‎11-02-2020 12:15 by

‎10-31-2020 04:41 - last edited on ‎11-02-2020 12:15 by

I don't know what was with the last update, but my Versa lite won't sync, and the time is 20 minutes behind because of the not syncing.  I have rebooted the versa lite, I have Uninstaller the app and re-installed it. Nothing is making it sync. I am about to switch to a different product. I have been trying to fix this for 4 days now, following suggestions on this forum. 

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-02-2020 12:30 - edited ‎11-02-2020 12:30

‎11-02-2020 12:30 - edited ‎11-02-2020 12:30

Welcome to the Fitbit Community, @Ahna1969.

 

I appreciate your participation in the Forums and sharing that your Versa Lite won't sync and is showing the incorrect time. Thank you for trying to resolve this, I totally understand how you are feeling and I am here to help. If your watch is not paired to your Fitbit account at the moment, please follow the complete troubleshooting instructions at Why can't I set up my Fitbit device?

 

If the device is still showing the wrong time after syncing, please try the additional troubleshooting steps here. 

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes