help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite blank Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2020 07:43 - last edited on ‎06-18-2020 05:14 by Fitbit Moderator

‎06-06-2020 07:43 - last edited on ‎06-18-2020 05:14 by Fitbit Moderator

Hi all, 

 

My Versa just stopped working today, looked at my wrist and it was blank. Button does nothing and there is no indication when charging, no vibrations etc.

 

Tried to sync but phone can't find it. Any ideas? I did update the firmware a couple of days ago when prompted too

 

Thanks

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-18-2020 05:13 - edited ‎06-18-2020 05:13

‎06-18-2020 05:13 - edited ‎06-18-2020 05:13

Hi @Dits, it's great to see you in our Fitbit Community! Regarding the unresponsive screen issue that your Fitbit Versa Lite has experienced, I appreciate the time spent trying to revive it before contacting our forums.

 

I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes