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Versa Lite blank screen

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‎03-30-2021 20:41 - last edited on ‎03-31-2021 03:22 by Fitbit Moderator

‎03-30-2021 20:41 - last edited on ‎03-31-2021 03:22 by Fitbit Moderator

My versa light screen Is black and nothin else. It seems to be working other then that how can I fix this. It’s out of warranty and can’t afford a new one

 

 

Moderator Edit: Clarified subject

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‎03-31-2021 03:28 - edited ‎10-02-2023 05:37

‎03-31-2021 03:28 - edited ‎10-02-2023 05:37

Hi there, @dogagility. Welcome to the Community Forums. 

I've seen you reached out to our Customer Support before posting here and they already provided you with troubleshooting steps. However, as you were mentioned during your interacting with our team, our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-31-2021 03:28 - edited ‎10-02-2023 05:37

‎03-31-2021 03:28 - edited ‎10-02-2023 05:37

Hi there, @dogagility. Welcome to the Community Forums. 

I've seen you reached out to our Customer Support before posting here and they already provided you with troubleshooting steps. However, as you were mentioned during your interacting with our team, our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer