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Versa Lite blank screen

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‎01-02-2020 22:18 - last edited on ‎01-03-2020 06:24 by Moderator Alum

‎01-02-2020 22:18 - last edited on ‎01-03-2020 06:24 by Moderator Alum

I have had my Versa Lite for a week. It has been working fine to date. I did the update a day or so ago and had no issues. Tonight, After working fine all day I went to check my watch to find a blank screen. I restarted my phone (Samsung A50) and made sure the device was synced.

 

It is syncing without error. I did a test notification call from the app and the watch vibrated but nothing showed on screen. I have tried to restart the device and nothing occurs. I then tried charging the device for 30mins and still nothing. I didn't even get the normal charging screen. Help? How do I fix this? I should not be having problems like this a week after getting the Fitbit.

 

 

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‎01-03-2020 06:25

‎01-03-2020 06:25

Welcome to the Community, @AmyKate92.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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