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Versa Lite blank screen

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‎07-01-2020 17:46 - last edited on ‎07-03-2020 06:19 by Fitbit Moderator

‎07-01-2020 17:46 - last edited on ‎07-03-2020 06:19 by Fitbit Moderator

Well, my Versa Lite went black screen. I tried to reset and nothing. Now it’s unpaired with my app so I don’t know what it’s doing. Just last month or so it got stuck in the “update loop”. Now it’s a brick. Are Fitbits just not up to par anymore? I had the Surge until I lost it and got the Versa and it was great. Debating if I should purchase another or just get a different fitness tracker altogether. 

 

Moderator Edit: Clarified subject

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‎07-03-2020 06:22 - edited ‎10-12-2023 02:57

‎07-03-2020 06:22 - edited ‎10-12-2023 02:57

Hi there @dstam728, welcome to the Community Forums. I'm sorry to hear about your issue with your Versa Lite's screen. Thanks for taking the time to troubleshoot it prior to posting here, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-03-2020 06:22 - edited ‎10-12-2023 02:57

‎07-03-2020 06:22 - edited ‎10-12-2023 02:57

Hi there @dstam728, welcome to the Community Forums. I'm sorry to hear about your issue with your Versa Lite's screen. Thanks for taking the time to troubleshoot it prior to posting here, I'll be glad to help you.

As per the description of your post it seems that the battery of your Fitbit may not be charging properly and therefore does not turn on. I recommend that you follow these steps (or please confirm that you've followed them as described below):

  • Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
  • If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
  • Try a different USB port or a UL-certified wall charger.
  • Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
  • Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

  1. Hold the back button for about 8 seconds. 
  2. When the Fitbit logo disappears:
    1. Release the button briefly (for less than 2 seconds). 
    2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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