Versa screen isn't responding

[FireIce88]

So I've had my Versa for a almost a year and up until recently it has been doing fine with the exception of at one point in the last 2 or 3 months I accidentally let iit run dead and after charging for about a whole night and day I couldn't get it to turn back on. I had even bought a new charging station because I wondered if mine wasn't working correctly, but after taking it to my sister (whom I'd bought the watch from) she was able to restart it and it began working fine. Well here within just the last 2 or 3 days I accidently let my Versa run dead again so I put it on charge and tried to turn it back on but the watch isn't responding. I feel like I've tried everything- restarting it by holding down the back and down button for at least 30 seconds like my sister had done the last time, holding down all 3 buttons for 30 seconds to reset the watch as online advice has suggested- but none of it is helping. My watch still is saying its fully charged and syncing correctly in the Fitbit app, and every now and then it'll vibrate or pulse but the screen just remains black. A few times I've caught it vibrating when someone calls my phone but it doesn't always do it. I've tried to have my sister help me again but it won't work for her either. I've seen on the community here where a lot of people are claiming the newest update has done similar things to their Versas but as far as I know, I haven't seen any new update for mine nor have I had the time to let it run any updates so unless it has updated itself without me telling it to I haven't had any new updates that may have affected it. I'm not sure what's going on with my watch but I'm starting to get frustrated and angry. Any help or advice that can be given would be greatly appreciated! 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @FireIce88, welcome to the Community Forums. Thanks for the detailed information you provided in your post and for taking the time to troubleshoot your Versa to fix the blank screen. I totally understand how you feel about this situation, I'll be glad to help you.

Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.