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Versa Lite blank screen

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‎08-24-2020 17:13 - last edited on ‎08-27-2020 12:53 by Fitbit Moderator

‎08-24-2020 17:13 - last edited on ‎08-27-2020 12:53 by Fitbit Moderator

My versa lite fit bit had an error message data not synced or something like that, I finally was able to upload the newer software and sync my databdata,s then my versa lite kept shutting off in the middle of using it. Now it is not working at all (purplish glow). I've charge it, tried charging  in a usb port on my laptop as well just in case, and I've tried holding down the left button. Nothing works. It was a gift for Christmas, less than 8 months old.

 

Moderator Edit: Clarified subject

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‎08-27-2020 12:59 - edited ‎10-09-2023 08:12

‎08-27-2020 12:59 - edited ‎10-09-2023 08:12

Hi there @SarahKimberly, welcome to the Community Forums. Thanks for the details provided in your post and for your time and efforts in trying to fix your Versa Lite's screen. 

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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