Versa Lite - connection and update issues

[Cycle_Nut]

Hi guys, 

Hope everyone is staying safe. 

Having a bit of trouble here. Bought me mam a Fitbit Versa Lite for her birthday October last year. She loves it and it's been fine up to a couple of weeks ago. 

I have tried every possible conceivable way of fixing it short of prying it open. First off, for some reason, it doesn't seem to want to connect to the Fitbit app. I have tried deleting and reinstalling the app - restarting the watch. Clearing all data. I've tried installing the app via Windows and iPhone, same results.

The one time it did connect and allowed me to punch in the 4 digit pin the update was incredibly slow. Your talking 6 hours on constant update before eventually failing. Again tried resetting the watch and apps. Absolutely nothing. It just stays on the welcome 'install the Fitbit app to start'. 

I honestly think its had it but any help would be appreciated.

Thank you

B 

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Cycle_Nut, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community. I hope you are safe too.

Regarding the syncing and update issues that your mother's Versa Lite is experiencing, I appreciate the the time spent trying to get this issue resolved before contacting our forums.

I'd like to know if the issues persist or if they got resolved. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, try syncing your mother's watch again and see if the issue gets fixed.

Keep me posted on the outcome.