Versa Lite connectivity issues

[Raspberry56]

Today my Versa Lite doesn't show the correct time. Also, the sync is delayed and the paired smartphone doesn't always show the correct # of steps.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Raspberry56. Welcome to the Community Forums. Thanks for the details provided in your post. 

Keep in mind that your Versa Lite may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

Since you're running into syncing difficulties, please see Why won't my Fitbit device sync?. Once the syncing issue is solved, the time and steps should be too. 

Hope that helps. 

[Raspberry56]

I attempted to resync and on the Sync Now section I now see a pink circle with an exclamation point

[MarreFitbit]

@Raspberry56 Thanks for trying those steps. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Versa Lite from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Versa Lite.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Versa Lite.

[Raspberry56]

I have a Samsung Galaxy A20.

I have also tried the steps above twice. On the second attempt it is not even acknowledging

that the device is turned on, which it was (and in the process of charging).

[MarreFitbit]

@Raspberry56 I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.