help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite display glitches while swiping

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-01-2020 05:49 - last edited on ‎04-15-2020 05:14 by Fitbit Moderator

‎03-01-2020 05:49 - last edited on ‎04-15-2020 05:14 by Fitbit Moderator

I recently got a new fitbit versa lite. Then when i opened it for the first time and connected to my phone and updated it to the latest version, when i swiped it kind of glitched. It was not smooth. The raise to wake up function was also not fast. It would take a little time after raising. I also tried to restart it many times but the outcome was the same.

Can we fix this or do i have to return this to the store?

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-15-2020 05:12

‎04-15-2020 05:12

Hi @Yourfriend, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I'm sorry to hear that your Versa Lite's display glitches when you swipe it. I was able to get in touch with our Support team and and was told that they assisted you via phone. Please reply to their last email so they can assist you further.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes