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Versa Lite display not turning on

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‎12-13-2020 17:49 - last edited on ‎12-13-2020 18:14 by Fitbit Moderator

‎12-13-2020 17:49 - last edited on ‎12-13-2020 18:14 by Fitbit Moderator

I have a versa lite. It stopped working but it's fully charged.  Thought maybe I needed to do a factory reset but I don't know how. There is one green light blinking in the back of my watch.

 

Moderator Edit: Clarified subject

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‎12-13-2020 18:14

‎12-13-2020 18:14

Hi @Mdprn92, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know if both heart rate sensors are flashing or only one? Is your device completely unresponsive or do you feel any vibration when you start charging it? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎12-13-2020 18:31

In response to RicardoFitbit

‎12-13-2020 18:31

I have only one green light blinking on back. When I put it on charger it does not vibrate. I held button in on side and it vibrates once. I tried to factory reset it by following the directions but nothing happened. The face remains black.

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