Versa Lite display unresponsive - Fitbit Community

Versa Lite display unresponsive

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DeeBela

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My 3 month old versa light is not responding to touch and scrolls through the screen on its own, also not counting steps. Please help!

Moderator Edit: Clarified subject

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RicardoFitbit

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Hi @DeeBela, welcome to the Community Forums!

Thanks for bringing this to our attention. To resolve both issues, I recommend you to try our restart process following the next steps:

For Fitbit Versa Lite Edition, hold the back button for 10 seconds.
Let go of the buttons.
If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists so I can further investigate. Don't hesitate to ask me any additional questions you may have.

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DeeBela

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Hello. I actually spoke with someone over the phone and it us being replaced. Thank you!

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