Versa Lite doesn't charge

[Gauravmarathe]

Hi All

I bought Versa 2 in March 2020. The same was working awesome till last week. Suddenly, it stopped charging I tried changing adapters and also tried charging it on laptop or USB plug in.. It just not starting.

I searched around but there is no information about the service center in Pune, Maharashtra, India.

Please help

Gaurav

[Gauravmarathe]

Sorry its Versa Lite

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gauravmarathe.

I am sorry to hear your Versa Lite stopped charging. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Fitbit doesn't have any physical repair centers that can accommodate servicing or repairing your device. Before considering other options, I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Let me know how it goes, I'll be around. 

[Gauravmarathe]

Hi Team,

Thanks for your response.

I followed the instructions as given in links and also tried to restart the
device using links for it. None of them work.

Please advise.

Regards

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @Gauravmarathe.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.