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Versa Lite doesn't turn on

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‎08-14-2019 19:18 - last edited on ‎08-15-2019 09:38 by Fitbit Moderator

‎08-14-2019 19:18 - last edited on ‎08-15-2019 09:38 by Fitbit Moderator

I have a Versa Lite that is about 2 weeks old.  It is dead and I cannot seem to find a way to get it active again.  It is charged.  It has been on the charger for 3 hours.  I have tried holding in the button for about 30 seconds.  I was working fine this morning.  I don't think the battery ran out.  

 

 

Moderator edit: updated subject for clarity. 

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‎08-14-2019 23:41

‎08-14-2019 23:41

Hi @EdVersa  I have flagged a moderator to come and help you, as you have tried the usual fixes.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-15-2019 09:46

‎08-15-2019 09:46

Welcome to our community @EdVersa. I'll be happy to assist you with your Versa Lite inquiry. Thank you for letting us know that you have charged it and tried holding the button for about 30 seconds. 

 

I got in touch with our support team and they told me that they have already assisted you.

 

Thank you for the heads up @NellyG.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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