Versa Lite failed to sync

[Carys228]

I only got my Versa Lite yesterday and set it up easily and was working fine. I changed the clockface last night and then tried to get back to the original one. I’m now unable to sync it. I’ve tried resetting it, turning off Bluetooth, deleting the app, deleting the device then putting it back on but nothing is working. The syncing starts but after ages it gets to about 20% then I get a red cross on the screen or message saying it’s failed to sync. I’m getting so frustrated and think it’s going to be sent back for a refund unless anyone can help..

Moderator edit: subject for clarity

[SunsetRunner]

Hi @Carys228 , do you still know the name of the watch face you've installed? Regards kuzibri

[Carys228]

Hi. Not sure but it had a cat on it! I was then able to change it to one of the Fitbit clocks but the device hasn’t synced since.. been trying all day and tried everything recommended by Fitbit support

Sent from my iPhone

[SunsetRunner]

Hi @Carys228 , see my answer (post 2) on the topic called Versa Troubles with the same problem. hope this wil also work for you, regards kuzibri

[Carys228]

I’ve tried and unfortunately still isn’t working

Sent from my iPhone

[SunsetRunner]

Hi @Carys228 , call Customer Support, maybe there is a hardware problem with your Lite. Regards kuzibri