Versa Lite gone blank - Replacement process

[Haya123]

My watch (Fitbit Versa Lite Smartwatch) was working perfectly but out of a sudden it went bank... I kept on charging it .. it shows green lightning n the back .

I would like to have a replacement please.

I sent Fitbit long time ago and till now they didnt reply back to me!!

[Odyssey13]

Hi @Haya123  when you sent your Fitbit back, did you have a RMA (Return merchandise authorization) and a case number? If you sent it without these, it might take much longer.

[Haya123]

No didnt 

[Odyssey13]

@Haya123  you returned your Fitbit to them without getting prior approval? Fitbit customer support generally helps a person to work to fix the device before authorizing a return, if it's under warranty.

[Haya123]

I sent the help desk not the watch!

I didnt send it but I need to have a replacement... and till now no one replied back to me.. what should I do

[Odyssey13]

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options