Versa Lite has a blank screen

[Tj82]

I have had my Versa Lite for about 6 months and a couple of days ago the screen stopped working. The tracker itself still works, however the face stays blank. I have attempted to restart it by holding down the back button, no updates are available, and I cannot see the screen to go into settings to restart it. Is there a fix for this or am I going to have to replace it? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tj82.

I appreciate your participation in the Forums and sharing that the screen on your Versa Lite stopped working. Thank you for trying to resolve this and providing the additional details. I understand your concern and I am here to help. I recommend trying the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

Looking forward to hearing back from you.

[Tj82]

Neither of these ideas worked.

Sent from my iPhone

[LiliyaFitbit]

Thank you for your response, @Tj82.

I appreciate your efforts. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around.