Versa Lite is not working

[889reem]

Unfortunately the clock is not working, I tried to reconnect to the bluetooth and the charge was full, but the screen is still black and the time or anything else does not appear! Do you know what happened?

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @889reem.

I appreciate your participation in the Forums and sharing that your watch stopped working. Thank you for your efforts to resolve this, I appreciate the additional details and I am here to help you. Since your watch has a black screen now, I recommend following the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

You may also try switching to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device? 

Let me know how it goes, I'll be around. 

[889reem]

thanks for your reply .
I tried recharging the watch and the screen only works after disconnecting the charger, meaning that when I put it on my hand with the charging complete it doesn't work. I don’t know why. I read some of the data available on the site, but I have not yet understood why this occurs.

[LiliyaFitbit]

Hi @889reem, thank you for your reply. I am sorry for the delayed response. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.