Versa Lite is showing the wrong time

[Mattila]

My Versa lite will not keep time. I have tried to reset the time and keeps going back to the same time it was.

Moderator Edit: Clarified subject

[DavideFitbit]

Welcome to the Fitbit Community forums @Mattila. 

Thank you for sharing this information about the trouble you've been experiencing with your Versa watch. 

The time on the watch should be updated by syncing your data. Before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems?

In addition, please make sure to check if the mobile device you're using is listed here as a compatible device and that the Fitbit app updated to the latest version available. 

Please keep me posted. 

[Mattila]

My husband and I have reset my Fitbit several times because it will not
stay to time or sync to my phone there is still nothing I can't do nothing
with it it won't let me do anything. I would really like a new Fitbit.

[DavideFitbit]

@Mattila thank you for your reply and confirming that you already tried the suggested troubleshooting steps. 

Could you please let me know what is the mobile device that you're using to sync with your Versa Lite watch? 

Keep me posted. 

[ThingDontWork]

My girlfriend has never had the time on her VL accurate, it drifts 10 mins minimum each day even after syncing. Mine does the same. Its the hardware. They never put a real time clock on the silicon. It was a trade off, times drifts and we hit the price point (profits), or accurate time and we charge more, loose market share, and lose profits. Lets let the marginal syncing set time each day, thats all these people need, right? Which would an upper manager be included to do?

[Mattila]

Well, I just ordered a new one I called them and talked to them. And they
told me that my fitbit warranty had expired. And they sent me a 35% off a
new one. Maybe try what I did and see what happens. It want hurt.

[DavideFitbit]

@ThingDontWork thank you for sharing that you've been experiencing the same inconvenience. 

Could you please confirm what is the mobile device that you've been using to sync your data? Let me know if the phone is listed here as a compatible device. 

@Mattila thank you for sharing this update as well, I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you received a discount too. 

Keep me posted.