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Versa Lite keeps unsyncing from the app

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‎01-21-2020 02:34 - last edited on ‎01-22-2020 03:49 by Fitbit Moderator

‎01-21-2020 02:34 - last edited on ‎01-22-2020 03:49 by Fitbit Moderator

Hi, I recently got a versa lite and was working fine for the first 2-3 weeks however now it often unsyncs from the app when I go to check my daily progress. This is very frustrating having to delete the app from my iPhone and reinstall it. I have had to do that every day for the past week!  It is really annoying me and would like to know why this is happening and how can I stop it from saying “no device found” every time I click into the app! 
please help !!

 

 

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‎01-22-2020 03:48

‎01-22-2020 03:48

@CS20, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite disconnects from your phone constantly. I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Please try the troubleshooting steps that are listed in this help article which steps are helpful for this type of issues. After trying these steps, monitor your watch and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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