help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite left button not responding

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2020 23:53 - last edited on ‎08-27-2020 10:14 by Fitbit Moderator

‎08-25-2020 23:53 - last edited on ‎08-27-2020 10:14 by Fitbit Moderator

The left button on my Fitbit Versa Lite edition is not responding. I can neither navigate or restart my device using the left button. Touchscreen works just fine but I cannot use the left button at all. The device is only 3 months old and still within warranty.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎08-27-2020 10:32 - edited ‎10-09-2023 08:13

‎08-27-2020 10:32 - edited ‎10-09-2023 08:13

Hi there @Hana_Ismail, welcome on board. Thanks for letting me know that the left button of your Versa Lite is unresponsive. I'll be glad to help you with this. 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎08-27-2020 10:32 - edited ‎10-09-2023 08:13

‎08-27-2020 10:32 - edited ‎10-09-2023 08:13

Hi there @Hana_Ismail, welcome on board. Thanks for letting me know that the left button of your Versa Lite is unresponsive. I'll be glad to help you with this. 

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes