Versa Lite losing time - Syncing issue

[Mich31le]

It would seem I am having exactly the same issues as others.

almost a year after purchase (convenient I know), my watch is losing time.

at first it was 5 or 10 minutes out, and a sync fixed it, but then I noticed every hour it was losing a minute or two, and the sync didn’t always work ... ‘couldn’t sync your Versa’

i read the forum posts, and followed the instructions of doing a full re install - it took ages, and I was hopeful that would fix it. An hour later, and it had already lost 4 minutes.

I am ‘just’ within warranty, so am considering taking it back (I’ve lost faith) - what do you think?  

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Mich31le, welcome to the Community Forums. 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you, Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Versa Lite it should display the time that’s configured on your phone. That being said, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. This issue may also be fixed by updating the time zone in your Personal Settings. For step-by-step instructions, please check our help article: How do I change the time on my Fitbit device? and let me know how it goes.

Let me know if further assistance is needed, I’ll be here.

[Mich31le]

Unfortunately I’ve tried all of these fixes - and the Fitbit continues to lose time.

I've been online with your support team (most of yesterday) and within an hour of each ‘fix’ ‘solution’ it’s lost time again.

As much as I appreciate your help and theirs, having read A LOT of articles on the same subject yesterday, I fear this is a common problem (after a year of use) that no one seems to have been able to resolve.

I will be taking my fitbit back to the shop it was purchased from today, and asking for a replacement.

[RicardoFitbit]

Your reply is appreciated @Mich31le.

I'm sorry to know that you're still experiencing difficulties with your Versa Lite. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.