Versa Lite not receiving text messages

[michalekr]

My versa lite will receive all notifications except text messages. I have updated to software and tried everything that I have seen suggested. Is anyone else having this issue and/or been able to fix this problem?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@michalekr welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not receiving text messages. By the way, thank you for troubleshooting this issue before contacting our forums.

Please let me know what is the brand and model of your phone.

In the meantime, I'd like you to try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest. After trying these steps, monitor your watch and see if the text notifications work properly.

Keep me posted on the outcome! 😀

[michalekr]

I have an iPhone that is up to date. I have tried all of the suggestions in
the article, as stated above.
--
*~Becky Michalek *

[JuanJoFitbit]

@michalekr thank you for getting back and trying the recommended troubleshooting steps.

Our team is aware of this issue and are actively working in order to find a solution soon. Once the fix is available, we'll make sure to post it in the Community.

We appreciate your patience and understanding with this.

I'll be around if any question arises.