Versa Lite not staying connected

[Cristina08]

I have been having problems with my Versa Lite not staying connected to my phone's Bluetooth for almost 3 months now. I got my versa in April. I had no problems with the setup and connection on April. 

I have done everything from disconnecting the Versa and reinstalling it multiple times. Followed all prompts on my phone to connect to Bluetooth. I have forced quit. I have uninstalled and reinstalled the app. I have logged out and back in. I spent 40 minutes on the phone with a Fitbit tech to troubleshoot. I followed their advice and removed all Bluetooth devices from my phone. 

With all of this said and done, I am spending 20 min 3-4 times a day trying to reconnect my device to my phone. 

If Fitbit knows this is an issue, why are they not fixing it?  I am very dissatisfied with the $150 I spent on this watch. 

I am so disappointed that nothing is being done. 

[JuanJoFitbit]

@Cristina08 welcome to our Fitbit Community! I'm sorry to hear about the connection issues that your Versa is experiencing with your phone. I totally understand how you feel about this and I appreciate your feedback and comments since this helps us to keep improving.

I'd like to know what is the brand and model of your phone.

In the meantime, please try the troubleshooting steps that are listed in this help article. This article may contain steps that you already tried but you can skip them and proceed with the rest.

Keep me posted on the outcome!