Versa Lite not syncing after Apple update

[Sam010]

I had an apple update on 14th August which I did and as a result my Fitbit is no longer syncing with the Fitbit app. It just says device not found. It worked perfectly well before the update. I tried logging out of the Fitbit app and taking the device off and reloading it and that worked for a day and now it’s gone back to not syncing and not finding the device even if I log out of the app. Help please.... thanks 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Sam010, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Sam010]

As I said in my blog the problem came as a result of an update. I’ve tried taking the device off and putting it back on. It isn’t syncing and I now can’t even get the device back on the Fitbit app. The watch is now useless to me.

Some advice would be helpful in how I can get this working again.

Regards

Sam

Sent from my iPhone