03-11-2020
06:10
- last edited on
05-04-2020
11:24
by
AlvaroFitbit
03-11-2020
06:10
- last edited on
05-04-2020
11:24
by
AlvaroFitbit
I purchased my Versa lite in early September and never had issues to start with.
Now that I am consistently using my fit bit and doing challenges it's not working properly.
I will take part in challenges and my steps don't calculate correctly. if I've already done 23K in steps within the challenges it only logs it as 5k of steps. I am confused why this is happening.
As well, the last few times I've done an intense 1 hour cardio session it logs on my fit bit as 51 minutes in my active minutes, 800 burnt calories then once I sync my fit bit with my phone it deletes all of my active minutes, steps taken per hour and my cals burnt. why does this happen ?
Moderator edit: updated subject for clarity
05-04-2020
12:19
- last edited on
06-20-2025
09:05
by
MarreFitbit
05-04-2020
12:19
- last edited on
06-20-2025
09:05
by
MarreFitbit
@SunsetRunner Welcome to the Community. Sorry for the delay in my reply.
Let me help you with your Versa lite not syncing to challenges and the data missing from your activities. Are you manually logging activities on your account? Do you have any third party apps linked to your Fitbit account? The steps from these scenarios won't count toward challenges. You can read more about challenges here.
Regarding active minutes, active minutes are granted for the most intense activity your tracker detects this won't equal the amount of time you do an exercise. For example if you go for a walk and do this for an hour but decide to actually jog or run for 20 minutes of that hour, your hour long activity will be detected but most likely will be awarded only 20 active minutes as these were the intense ones. You can read more about active minutes and how they are calculated here so you can compare it with your activity.
Let me know how it goes.
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09-28-2020 20:36
09-28-2020 20:36
Same thing is happening with me I'm not logging anything manually. it shows up on my phone as doing the steps it just isn't going to the challenge. the challenge says I just synced and has for hours. but the steps never show up. Get your stuff together Fitbit