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Versa Lite not syncing with Samsung Note 9

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‎06-17-2019 20:04 - last edited on ‎06-18-2019 08:58 by Fitbit Moderator

‎06-17-2019 20:04 - last edited on ‎06-18-2019 08:58 by Fitbit Moderator

My Versa lite doesnt buzz or receive emails from my Samsung Note 9 phone. WHY. Bluetooth is on and its synchronised.  I use a cellular network.

 

 

Moderator edit: updated subject for clarity and remove all caps

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‎06-18-2019 09:10

‎06-18-2019 09:10

@Gillhan Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you with your Versa's notifications and sync. Make sure it isn't in the do not disturb mode by long pressing the left button and check that Notifications are on. Regarding syncing your device you can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎06-18-2019 14:10

In response to AlvaroFitbit

‎06-18-2019 14:10

Excellent information giving me other information I needed. AND i had
inadvertently flicked OFF the Notifications button on my Fitbit Versa
lite. Thank you
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