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Versa Lite not syncing

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‎09-12-2019 14:32

‎09-12-2019 14:32

I’ve had my Versa Lite for almost a month. First two weeks I loved it- perfect with everything I want it to do. Since then it won’t sync in real time. If a go into the app and ask it to sync it will, but it will not stay connected long enough to sync messages, weather, runs, etc. I’m almost at my return window on Amazon, and I really hate to return it. Please don’t tell me to restart the device or my phone. I’ve tried all the usual suggestions. I even restored it to factory settings and reinstalled it once. Please convince me not to return it!

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6 REPLIES 6

‎09-13-2019 19:43

‎09-13-2019 19:43

If you haven’t tried this, it might help:  open the app on your smart phone, click on your profile, click on your device (mine is a Charge 3), select Clock Face, and change the clock face to a different option. Not sure how, but  it’s what worked for me and several others. I don’t think any staff member from Fitbit is responding because this incident titled “App is unable to update/install” was deemed ‘resolved and closed’. Change your clock face and if that doesn’t work, then open a new incident with a similar but different subject line.
Good luck!

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‎09-13-2019 19:46

‎09-13-2019 19:46

@Jlcest2000 Phone model, OS and Fitbit app version?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎09-14-2019 04:50

In response to Marrrmaduke

‎09-14-2019 04:50

iPhone 8, iOS 12.4.1 Fitbit app 3.5 (862) Everything appears to be updated

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‎09-14-2019 04:54

In response to Mckinney4

‎09-14-2019 04:54

Thanks for the suggestion but I can’t change the clock face because it won’t pair. It syncs once but doesn’t stay connected long enough to change anything!

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‎09-14-2019 04:57

In response to Jlcest2000

‎09-14-2019 04:57

@Jlcest2000 I would try this:

 

  1. Unpair (remove) Versa from your iphone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa
  5. Login to Fitbit mobile app
  6. Grant all permissions incl pairing
  7. Make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again.

You may have to attempt this several times. Unfortunately, that's the best I can advise. 😐

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎01-23-2020 19:06

In response to Marrrmaduke

‎01-23-2020 19:06

Ios 13.3

versa lite

updated 1/23/20

owned four days

weather app stopped working

now requests sync - sync is up to date

how to get weather back?

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