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Versa Lite not syncing

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‎03-08-2020 12:48 - last edited on ‎03-09-2020 05:13 by Fitbit Moderator

‎03-08-2020 12:48 - last edited on ‎03-09-2020 05:13 by Fitbit Moderator

I have tried all the tips suggested and my versa lite still won't sync.  It did fine syncing with my phone for the first three months I owned the watch but now it hasn't synced in three weeks.

 

 

Moderator edit: format

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‎03-09-2020 05:13

‎03-09-2020 05:13

@Masstanya, welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa Lite since it stopped syncing with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like to know what is the brand and model of your phone. Also, please let me know what troubleshooting steps you have tried. This will help me to avoid providing the same information.

 

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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