Versa Lite not working

[Boxingrob62]

I have had 2 Fitbit watches since September last year one stopped working in December and my wife bought me a new Versa lite for Christmas which has crashed after 6 months is anyone else’s experiencing similar problems

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Boxingrob62, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Boxingrob62]

Hi

Yes they sent me some labels to print off so I can send the watches back. Unfortunately I don’t have a printer and as I am not at work at the moment I have no access to one

So I can’t send them back yet

Regards

Rob

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Boxingrob62.

Thanks for the details that were shared with me. If you have difficulties with the return process of your device, please contact our Customer Support team again and let them know such information to move forward with your case.

Don't hesitate to contact me back if you need anything else.