Versa Lite randomly shuts down

[AmandaB24]

Within the past couple days, my Versa Lite has shut off at seemingly random times.  It will only turn back on when I plug it into the charger. It still shows a healthy battery life (>80%) once it restarts, so I am not sure what is causing the failure.  It's about 14 months old now.  Any recommendations would be appreciated!

Thx.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @AmandaB24, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's behavior, I'll be glad to help you.

As per the description, it seems that it has insufficient power source. Where do you charge your tracker? Have you checked if by any chance the USB port or outlet is faulty? If you haven't done so, I recommend that you follow these steps (or please confirm that you've followed them as described below):

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

If the above steps don't work, at this point I recommend doing a factory reset (before doing so, make sure to remove your watch from your Fitbit account): 

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. You can follow the steps to set up the device after that: How do I set up my Fitbit device?

[AmandaB24]

Thank you for replying @MarreFitbit .

Unfortunately, none of those solutions worked for me 

I have tried 2 different chargers in several outlets.  My son's Versa Lite charges fine with the same equipment.  My watch shows 100%, then goes black a few minutes after unplugging.  When I plug it back in, it still shows high charge.  Factory reset didn't help either.

Guess I am out of luck! 😞

[MarreFitbit]

Hi there @AmandaB24, thanks for getting back, for the update and additional details provided. I appreciate you've taken the time to follow the tips and recommendations I provided. Since none of the steps you tried have worked, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.