Versa Lite's screen keeps freezing

[Dawnrose]

My Fitbit versa light keeps freezing, I have restarted it several times. It fixes the problem but it happens again and again.  Any solutions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Dawnrose, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since the screen keeps freezing. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, monitor your watch for the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[Dawnrose]

Hi;
My fitbit versa lite is still not working. It seems like the touch screen
is not working properly. I tried the factory reset and also updated the
latest update .
I only purchased it in February so I'm assuming it's still under warranty.
I'm not sure what steps are necessary for getting it fixed.
Thanks for your help.
Dawn

[JuanJoFitbit]

Hi @Dawnrose, thank you for getting back and trying the recommended troubleshooting steps.

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Deeinsocal]

Whole app unresponsive to taps