Versa Lite's touch screen not working

[BethA12]

Hi! 

My fitbit Versa lite has decided to keep restarting itself every so often this evening. The touch screen is no longer working so I cannot gain access to the menu. 

Does anyone have any suggestions? 

Thank you! 

Moderator edit: updated subject for clarity

[NellyG]

Hi @BethA12  Try restarting it several times in a row. If that doesnt fix it (I kind of doubt it will), please come back here.

Restart your tracker

[BethA12]

Hi, 

thank you for replying. 

I have tried re setting it and there is no luck. It works for 30 minutes and then stops again with the touch screen. 

Any other ideas? 

Thank you very much 

[NellyG]

I will flag a moderatornto help you

[BethA12]

Hi, 

thank you. 

Will they be be in touch with me? 

[NellyG]

They will reply to you here with what to do next.

[MarreFitbit]

Welcome on board @BethA12! Thanks for already restarting your Versa Lite in order to solve the odd behavior. Nice way to go! 

Thanks to @NellyG for helping out and flagging your post, since the steps you've tried didn't work, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present. 

[BethA12]

Hi, 

Thank you for replying. 

The Fitbit team sent me an email saying that my ticket is being processed but I am still yet to hear anything. 

Should I continue to wait? 

Thank you! 

[MarreFitbit]

Hey there @BethA12, thanks for coming back!  

I've reviewed your case and it seems that you received an email from our Support Team just right after posting here. I'm happy to know they are already helping with with this. 

Ping me out if you need further assistance, I'm always around.