Versa Lite screen and syncing issues

[Munnerz]

I've had a new versa lite because my old one had a broken button. I have added it on my fitbit app.....tried to sync it, I think it has synced because code came up on my watch to put into my phone, it said it was downloading from 0 to 100%, then updating but that would fail. My watch does not come on apart from the logo where it says download app to begin, scrolling in several languages. And when it displays code and a green tick. Other than that nothing...  do you think there a problem with the watch itself? ( on the app it tells me it was last synced at..........time and date) which is correct but watch will not come on.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Munnerz, welcome to our Fitbit Community! Regarding the syncing and screen issues that your Versa Lite has experienced,  I appreciate the time spent trying to get this issue resolved before contacting our forums.

If you haven't done so, please restart your Versa Lite as described in this help article. After this, make sure to follow the setup process as instructed in this help page and see if the display shows the clock face and the rest of the information.

Keep me posted on the outcome.

[Munnerz]

Hi, thanks for your reply.
My watch has never actually come on. I have tried all of the things you have suggested but to no avail. The only thing on my watch display is the icon and the different languages that keep scrolling saying “To start download the Fitbit app” 

Sometimes a code comes on  for me to enter into the app, which I do then a green tick appears  but no matter what I do it will not come on, tapping swiping, pressing the back button....I have held the back button as instructed but nothing comes up! 

On the app it says it has been updated, corresponding to me trying to update it, but the actually watch does not come on. 
I was going to go on live chat but it’s not available!

[JuanJoFitbit]

Hi @Munnerz, thank you for getting back and trying the recommended troubleshooting steps.

I was able to get in touch with our Support team and was told that they assisted you via chat today. In case the issue persists, contact them with the reference number they provided and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[Munnerz]

Hi yes......all fixed and working!!!