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Versa Lite screen freezes randomly

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‎03-06-2020 12:11 - last edited on ‎03-07-2020 04:41 by Fitbit Moderator

‎03-06-2020 12:11 - last edited on ‎03-07-2020 04:41 by Fitbit Moderator

The Versa lite is frustrating me and is useless and not responding to anything. It goes to the the Fitbit screen and freezes randomly many, many times a day. I can’t rely on it because it loses time, freezes up and the battery doesn’t last 24 hours. I have done all the trouble shooting suggestions. I have talked to customer service who had me do a reset and sync, AGAIN! Which help for 40

seconds until it froze again. I have done factory resets, I have hooked it up to the computer. It’s only 2 months old! 
Is this happening to anyone else’s versa lite? 

 

 

Moderator edit: updated subject for clarity

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‎03-07-2020 04:41

‎03-07-2020 04:41

@Mamamorg, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa Lite screen freezes and can't swipe. I totally understand how you feel about this. I appreciate the time spent trying the recommended troubleshooting steps.

 

Since the issue persists, please contact our Support team with the reference number they provided and they'll be happy to follow up and assist you accordingly.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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