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Versa Lite screen frozen

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‎11-28-2019 23:39

‎11-28-2019 23:39

My screen to my verse Lite is freezing won’t let me shut off alarms or swipe the screen just stays on the clock screen. All I can do is hold down the side button to try to restart but nothing happens. This is so frustrating being that this watch cost a lot of money

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6 REPLIES 6

‎11-29-2019 02:11

‎11-29-2019 02:11

Hi @Dolo I have flagged a moderator to come and help you, as the restart is not working.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-29-2019 17:41 - last edited on ‎05-13-2024 13:54 by Fitbit Moderator

In response to NellyG

‎11-29-2019 17:41 - last edited on ‎05-13-2024 13:54 by Fitbit Moderator

Hi @Dolo. It's great to have a new member in the Forums. @NellyG, thanks for the heads up!

@Dolo, thanks for bringing this to my attention as well for your efforts while restarting your watch. I understand how you're feeling about your Versa Lite and since the screen is still freezing I've requested a case on your behalf so our Support team can give you a hand on this. They'll send you an email shortly.

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‎11-30-2019 23:15

In response to LizzyFitbit

‎11-30-2019 23:15

@LizzyFitbit Well I factory reset my Fitbit like they told me but now it won’t get past the update it. It will get about maybe 50% then shut off and say I need to sync my fitbit to my phone i have tried all day 11/30/19 and still nothing! So frustrating 

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‎12-02-2019 12:17 - last edited on ‎05-13-2024 13:51 by Fitbit Moderator

In response to Dolo

‎12-02-2019 12:17 - last edited on ‎05-13-2024 13:51 by Fitbit Moderator

Hi @Dolo. It's good to see you here again and I'm sorry for the delayed response.

Thanks for having tried the factory reset on your Versa Lite and sharing its behavior after that process. Since you've a case created with our Support team, I'd recommend to reply back to them and share the these details so they can investigate and work with you on this matter. In case you're not receiving their emails, let me know so I can get in touch with them on your behalf and help you out.

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‎03-21-2020 10:25

In response to LizzyFitbit

‎03-21-2020 10:25

Hello all

My Fitbit has been frozen for a few months now.  I have tried a factory re-start.   I had HUGE problems getting it to update (It took me a few days and resolved once I plugged it into my computer and left it for a day.  But it did not fix the problem, my versa lite touch screen is still frozen. Please tell me how anyone else out there fixed this issue??

Thanks

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‎05-10-2020 17:41

‎05-10-2020 17:41

Mine freezes up constantly. Reset and works for about 5 minutes and freezes again.

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