Versa Lite screen stopped working

[SunsetRunner]

Please help....I have a Versa lite  not able to sync.  The screen is blank  It was buzzing at some point and  when I pressed the side  button  I noticed that the screen changes and  not completely black. I also noticed that  the green light does not show up anymore.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @SunsetRunner, welcome to our Fitbit Community! Regarding the screen and syncing issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and sent you an email. Please reply to their email and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

[SunsetRunner]

Hello Thank you for getting back to me regarding  regarding  my Versa lite.   My problem still exists my versa still not working. Reading about someone else similar issues.  I believe my  problem is a battery.  Where can I get a battery for watch and how to install? Is there a place where I can take my watch to get repair? Thank you for your time. 

Many Thanks

FrozenTime.

[Kirstie-JS]

Please can someone help me too? I bought my versa lite at Xmas 2019 so should still be under warranty. It works if I hold it and walk round as the app is counting my steps but the screen is completely blank?

[Kinjusanghvi22]

I have exact same problem .

[Kirstie-JS]

How did you fix it? How do you claim under the warranty?

Sent from my iPhone

[Kirstie-JS]

How did you fix it? I should be able to claim under the warranty should t I?

[jillylaine8]

I have the same issue! Was fine yesterday and last night I noticed it was dark but it still works!