Versa Lite screen unresponsive

[Klutzy_Dragon]

So today the screen of my versa lite decided to stop working aside from a small patch that sporadically functions. I cannot do a factory reset because the reset button is in the dead zone... It took me over an hour to even get to the button with the screen not working. Anyone know how to fix this, or should I just give up since I've never had one of these devices last for more than a year?

[SunsetRunner]

Try a Restart and do it several times if necessary.

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Klutzy_Dragon. It's nice to see you around, @SunsetRunner. 

@Klutzy_Dragon thank you for sharing the details of the issue with your Versa Lite screen and your experience. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@SunsetRunner thank you for your support!

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Let me know if you have any questions.

[Klutzy_Dragon]

@SunsetRunner  thank you for the advice. I had tried restarting several times with no effect. So I contacted support and they ended up replacing it. I will say that the Support team worked quickly to help me and for that I am very grateful!

[LiliyaFitbit]

Hi @Klutzy_Dragon, thank you for your reply. I am sorry for the delayed response.  

I am glad to hear that you had a great experience with our Support team and will receive a replacement. Thanks so much for sharing your feedback as it's really important to us. I hope you continue enjoying the Fitbit experience.

Keep on visiting the forums!