Versa Lite screen went blank

[CaptainRisu]

The screen on my FitBit Versa Lite has gone dead. The watch itself still works, and still syncs with my phone. I’ve let the battery die, and held down the button to restart, nothing has helped.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @CaptainRisu, welcome to the Community Forums. Thanks for the details provided in your post about your Versa Lite's screen behavior and for taking the time to fix it. 

I've seen that you contacted our Support Team with regards to this matter and they tried to help you. If the issue with the screen persists, please reply back to your support case so they can further assist you as they haven't heard back from you since May 18th.

Also, if you haven't done so yet, I'd recommend the following steps:

1. If your Versa Lite is still syncing, switch to a Fitbit clock face if you're using a third party clock face: How do I change the clock face on my Fitbit device?. Note that this process is done through the Fitbit app.
2. Please confirm if you've restarted your device by following the steps from this help article: How do I restart my Fitbit device?