Versa Lite screen went blank

[Lisa_od82]

My vearsa lite screen has gone black- is there anything I can do? I placed it on charge (was working perfectly) when I went to use it - it was black - attempted restart but it wasn’t successful- what can I do? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lisa_od82. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa Lite before reaching out. I understand where your concern is coming from. 

As a first approach, I'd like you to please confirm that you restarted your Versa Lite as instructed here How do I restart my Fitbit device?

If the restart doesn't work and you haven't felt a vibration on your watch during this process, I recommend trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[GJoo]

I am having the same issue. Went blank and nothing is happening with forced restart changing to different chargers. It had 60% battery and all of sudden went blank and not coming back.

[Lisa_od82]

Yes hasnt updated since 16/7 - not syncing and not powering on🤦‍:female_sign:😡

Sent from my iPhone

[Lindab911]

I'm having the same issue & restarting doesn't work 

[MarreFitbit · Accepted solution]

Hello there, @GJoo. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Fitbit device before posting here. I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Lisa_od82 I understand how you must be feeling. Hi, @Lindab911 Welcome on board! I appreciate you both had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.